The Technology behind HelpDesk Pro
Ours is not simply a 'Web-enabled' interface 'bolted-on' to a second or even
third generation software package - HelpDesk Pro is designed and built from
the ground up utilizing 100% Web-based 4th generation internet-architecture
technology and accordingly is able to deliver genuine cost and business benefits.
The HelpDesk Pro solution is a full-featured 'engine' designed specifically
for the Web. Even the databases are integrated, and no software 'driver' components
or integration with any other software is required.
The HelpDesk Pro solution is accessed by your Clients and Operators from their
web browsers - no other software is required on their computers - and the
computers can be PCs or Macs - all modern web browsers are supported e.g.
IE Internet Explorer, Firefox, Google's Chrome, Safari, Opera, Mozilla.
With regard to the web-hosting of the actual HelpDesk Pro application, - if we host it for you then there are, of course, no issues you need to be concerned with.
Benefits of our HelpDesk Pro 'engine' technology:
The technology employed by HelpDesk Pro at the server-end has built-in cgiwrap
to protect hosting providers, and built-in security so that users cannot access
other parts of the web-sever, and it has low CPU needs. Hosting providers
want to provide users with advanced capabilities but can only do so if the
programs running on their servers do not burden their servers or their support
staff.
If you wish to host your copy of the HelpDesk Pro application (rather than us host your copy) what are the requirements:
1. You need an account on a Web server - or your own web-server.
2. You need an active cgi-bin in the account (this would be normal)
HelpDesk Pro 'engine' runs on shared accounts, co-located servers, virtual
private servers(VPS),or in-house servers. It runs on almost any kind of server
(see 'supported platforms'.)
Requirements for operating on shared accounts, co-located, VPS, or dedicated
servers are described below.
Operates on UNIX, LINUX, Windows and Macintosh platforms, and runs with all web servers including Apache, Microsoft IIS, MS Personal Server, Netscape Enterprise, IBM Websphere and Lotus Domino.
Supporting the following server platforms:
Supporting all popular versions of LINUX.
Microsoft Windows 95/98/NT/2000/XP
Supporting all version of Windows.
SGI (Silicon Graphics)
Supporting the IRIX operating system. Also supporting the Sun Solaris emulation on SGI.
Sun Microsystems - Cobalt Servers
Supporting MIPs-based and Intel-based Cobalt product lines.
Sun Microsystems - Solaris-based Servers
Supporting Solaris on Intel and Sparc processors.
Apple MacOS X
Supporting Apple's next-generation Operation System.
Apple MacOS 7-9
Supporting Macintoshes with OS versions 7 through 9. Runs under the award-winning
server from Tenon that makes a Macintosh a viable Web server. Requires installation
of Web10. (See http://www.tenon.com).
Berkeley Systems Design
Supporting the BSDI and FreeBSD product lines.
Compaq Alpha Servers (formerly DEC Alpha)
Supporting both the Linux and DEC-UNIX operating systems.
Hewlett Packard
Supporting HP-UX 10 for HP 9000 series hardware.
And is supported by all of the popular browsers:
Google Chrome
Microsoft Interent Explorer
Supporting all version
of MSIE
Mozilla/FireFox
Mozilla Supporting Mozilla, Camino,
Firefox, and all Mozilla-based browsers.
Opera
Supporting the Opera browser
