Best value helpdesk system on the planet!

Web-Based Help Desk - Features & Technical Information

*Intuitive and Easy to Learn - Call Tracking software never got easier

*Important 'Trouble Ticket' Information Cannot be Overlooked

*Help Desk Includes a Database for Client & Operator Details

*Users Can Easily Manage the Call's They 'Pick-up'

*Call Queue Status Always Visible

*Extensive Reports Quickly Available

*100% Web-Based, - No Software Components to Install or Maintain

*'Whiteboard' Alert , Auto-messaging Facility

*Equipment/Asset/Software Database for Inventory Management - includes Barcodes

*FAQ Knowledge Base Facility

*Auto E-mailing & SMS Messaging to Operators

*Auto E-mailing of Call Progress Updates to Clients

*Password Logon Provides System Security

*Customization of HelpDesk Pro is Possible

*Requires only the web browser on Clients and Operators computers

*Call Resolution Time Can be Billed - Make your HelpDesk Pay!


Intuitive and Easy to Learn - Call Tracking software never got easier

Important 'Trouble Ticket' Information Cannot be Overlooked

Help Desk Includes a Database for Client & Operator Details

Users Can Easily Manage the Calls They 'Pick-up'

Call Queue Status Always Visible

Extensive Reports Quickly Available

100% Web-based, - No other Software Components to Install or Maintain

'Whiteboard' Alert , Auto-messaging Facility

Equipment/Asset Managenent/Software Database for Inventory Management - includes Barcodes

FAQ Knowledge Base Facility

Auto E-mailing & SMS Messaging to Operators

Auto E-mailing of New Trouble Ticket Acknowledgement, and Resolution Progress to Clients

Password Logon Provides System Security

Customization of HelpDesk Pro is Possible

Requires Only the Web Browser on Clients and Operators Computers

Call Resolution Time can be Billed - Make your HelpDesk Pay!