Independently Monitored for Status and Availability

Independent of the resources and personnel at our hosting facility we employ the services of WebSitePulse to constantly monitor the status and availability of our servers.

Check out the LIVE up-time server statistics here: Uptime statistics by WebSitePulse - website monitoring service


Our Hosting Facility, Specifications Summary-

When you choose to have us host your HelpDesk Pro solution it is on one of our servers at ServInt Corporation - these servers are part of, and share the benefits of these facilities:

Network:

Cisco-based network core
Bandwidth from multiple Tier 1 providers including:
Savvis
Deutsche Telekom
PCCW
XO Communications
Redundant fiber connections
Multiple fiber carriers
Ample spare network capacity
Physical & geographic provider redundancy

ServInt’s network core is powered by multiple Cisco Catalyst 6500 multilayer switches with top-of-the-line Supervisor 720-3BXL cards, capable of traffic rates as high as 720 Gigabits per second.

Multiple upstream providers per switch provide redundant connectivity, yet each switch has the capacity to support the entire traffic load individually. Every switch also has multiple connections at a minimum of Gigabit Ethernet speeds, which means a cable break will never cause an outage.

ServInt’s network delivers world-class speed, redundancy and intrusion detection utilizing:

• Rapid Spanning-Tree Protocol (RSTP)
• Hot Standby Routing Protocol (HSRP)
• Cisco Netflow

With advanced features such as QoS, you’re guaranteed to have the available capacity for critical applications regardless of your network utilization. And with QoS, content-switching and load-balancing features enable you to guarantee uptime by allowing multiple servers to function as one server.

Data Center Environment:

ServInt’s multiple data centers in the Northern Virginia region feature state-of-the-art multi-phase power redundancy, industrial-quality cooling, and modern security, fire suppression and power generation systems.

Closed, private data center facilities
Extensive data center security features
Fault-tolerant power redundancy
Multiple industrial-grade generators
APC-powered battery infrastructure
Liebert temperature-controlled server environment
N+1 redundancy
Multiple levels of technical staff on premises

Continuous battery backup
Powerful industrial-class generators
More than one full ton of cooling capacity.

Data Backup

We use an independent specialist company for data backup. All server data is backed up nightly to another server, off-site and remote from the main data center.